Shakeups in the C-suite, recasting for millennials and breakout menu items can keep the buzz centered on a brand. But often, it’s tapping into smaller, emerging currents that helps restaurants stay ahead. Here’s a look at trends from top chains impacting the industry now and in the future.
7. Kitchen chaos
Technology that allows diners to skip the line can hurt the kitchen. And with a surge of orders from third-party platforms, it’s becoming harder to schedule labor during peak hours. So, operators are exploring commissaries, call centers and second lines to avoid throttling.
8. Growth via fast casual
10. Delivery drama
Segments with historically large delivery businesses—Asian and pizza—will feel the impact of third-party delivery services broadening the competition.