customer service

Consumer Trends

Meal deals may not be obvious, study finds

Widespread discounting has conditioned restaurant customers to hunt for deals, but price isn't always what lands the bargain chasers’ business.

How to talk like a cool restaurateur …

If the staff yells “Nerd alert!” every time you enter the room, read this now.

When it comes to buzz specifically, it’s about innovation and differentiation, says Chris Tomasso, chief marketing officer of First Watch Restaurants and a board member of the National Restaurant Association’s Marketing Executives Group (MEG).

Did you know there's only a nickel in profit for every dollar in revenue in the typical restaurant? Here are some ideas about what you can do to control your prime costs.

FALLS CHURCH, VA - The International Foodservice Distributors Association (IFDA) expressed its disappointment with a congressman's vacillation over an...

10 hot new high-tech upgrades offer digital age style and function.

With more than 90 foodservice equipment products ranging from griddles and sandwich grills to heavy duty mixers and slicers, Anvil's product line enables...

Chantilly, VA (October 14, 2010)—3Delta Systems, Inc., online credit card payment solutions, announced today that U.S. Foodservice, Inc. has chosen...

Forget about the frat boys of yesterday and today’s overly analytical craft beer snobs—beer consumers are quite a diversified group. At a breakout session held during Restaurant Business' Restaurant Leadership Conference in late March, Tom Burkemper, senior director of trade marketing for Anheuser-Busch, shared the company’s research, revealing that there are five major beer consumer profiles.

Some fast-casual chains, such as Panera, have had success with drive-thru service in certain locations, while many remain on the fence. But 35 percent of consumers say availability of a drive-thru is important in selecting a restaurant. And this mom agrees.

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