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Technology

Order cancellations cost the typical restaurant up to 3% of digital sales, new data show

By Peter Romeo on Dec. 13, 2023

A study from the tech supplier Otter found that the usual causes are a delivery taking too long or a kitchen being unable to keep up with incoming orders.

Consumer Trends

Grubhub reveals the most popular takeout and delivery orders of 2023

 By Patricia Cobe on Dec. 12, 2023

The platform’s annual report tracks more than sales. It provides a snapshot of the eating and drinking trends driving diners’ decisions.

Consumer Trends

The holiday season is looking particularly merry for restaurants this year

By Peter Romeo on Dec. 06, 2023

Projections call for heavy purchases of both on-premise and to-go meals, while consumers are already spending more on gift cards.

Emerging Brands

Mamahuhu hopes to spark 'third wave' that builds on legacy of Chinese-American mom and pops

By Lisa Jennings on Dec. 06, 2023

Chef Brandon Jew takes on the fast-casual challenge of scaling quality food at an accessible price in a Panda Express-dominated segment. But you won't find Chrysanthemum Salad at Panda Express.

Food

Taco Bell comes to the rescue of exam-cramming college students

By Patricia Cobe on Dec. 05, 2023

Just in time for finals week, fans can get a Taco Bell SOS Kit delivered to their dorm room, designed to be eaten in bed.

Financing

DoorDash says it will raise fees for NYC restaurants to cover a big pay hike for drivers

By Peter Romeo on Dec. 05, 2023

The delivery service is making several policy changes after giving drivers in New York City a raise to $29.93 per hour.

Emerging Brands

Wonder partners with Nestlé to grow its B2B business, WonderWorks

By Joe Guszkowski on Nov. 08, 2023

The agreement includes a reported $100 million investment from Nestlé, which will help Wonder bring its unique model to other foodservice operations.

Technology

DoorDash warns non-tippers that orders might take longer

By Joe Guszkowski on Nov. 03, 2023

The company said drivers tend to reject orders that don’t include tips, so it’s testing out a reminder for customers.

Operations

Why more chains are embracing the late-night business

By Joe Guszkowski on Oct. 19, 2023

Rising demand, better unit economics and an improving labor picture are enticing restaurants to keep the lights on long after dark.

Technology

Salted raises $14M to expand Moonbowls, other delivery brands

By Joe Guszkowski on Oct. 18, 2023

The company plans to double its unit count by the end of next year and also has an acquisition up its sleeve.

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