Operations
Inside the new Starbucks/Amazon Go hybrid in NYC
The store offers a high-tech, contactless experience in what Starbucks bills as a comfortable “third place” environment. But does it deliver on both?
Operations
For Portillo’s, shrinking dining rooms are the way of the future
Known for its big, bustling on-premise seating, the newly public Italian beef brand said changing consumer demand is forcing it to consider new store designs.