food costs

Won’t you be my regular?

Customers who keep coming back are worth a lot more than just their contribution to the bottom line. Here’s how to go get them—and keep the ones you have.

Tyrant or tenderheart: What’s your management style?

Watching episodes of Hell’s Kitchen, the average viewer comes away thinking that cursing, screaming and ruthless bullying is the only way to run a successful restaurant kitchen. True, many chefs are as hellish as Gordon Ramsay appears on TV, routinely leaving their staff quaking in their clogs. But some industry veterans are embracing a kinder, gentler management style—and finding it has its place.

Restaurants struggling to understand the new food and beverage sources will meet the challengers nose-to-nose at a conference.

Adding an alternate milk isn’t as easy as slapping it on the menu as a simple substitution.

Crap happens. Take a page from some savvy fellow operators and meet the challenges with our Survival Guide.

If you’re familiar with the Monical’s brand, it’s likely because of the wave of publicity the chain received back in 2003, when for a 17-month period it experienced zero turnover among management—a statistic that’s virtually unheard of in this business.

Poultry is the number one protein buy for a majority of qsr and casual operators.

Of consumers surveyed during May and June by Market Force Information, 25 percent said they plan to eat out more over the next three months. That’s a significant jump from the December, 2009 survey, when just 5 percent responded with the same intention.

Fresh To Order—a.k.a. “f2o”—is an expanding concept defining the new niche of “fast fine” food. The goal: to offer freshly made meals for around...

New details of the retail giant’s restaurant threat was just one of the reasons why chiropractors were exchanging high-fives.

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