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management

Operations

Keeping cool in the kitchen: How to beat the summer heat

By Reyna Estrada on Jun. 30, 2022

Chefs provide some key tips for staying cool in hot restaurant kitchens while temperatures hit the triple digits.

Workforce

How Delaware is using restaurants to prevent opioid deaths

 By Peter Romeo on Jun. 09, 2022

A new program teaches workers how to reverse an overdose and help a teammate who may be in danger.

Leadership

Krispy Kreme promotes Josh Charlesworth to president, COO

By Jonathan Maze on Jun. 08, 2022

He will oversee the company's major markets and global growth. The doughnut chain has started a search for a new CFO.

Workforce

Group takes aim at restaurants' substance abuse problem

By Peter Romeo on May 20, 2022

Ben's Friends provides a forum for addicts (and those who suspect they may be) to support one another in their quest for sobriety.

Leadership

Mario Batali is acquitted of sexual misconduct charge

By Peter Romeo on May 10, 2022

The presiding judge said the chef's accuser had significant credibility issues, but described Batali as no saint himself.

Leadership

For Sonic President Claudia San Pedro, it’s not just about selling hamburgers

By Jonathan Maze on Jan. 28, 2022

San Pedro took an unusual route to her current role. But the lessons she’s learned along the way have helped the burger chain succeed and earned her a place among nominees for Restaurant Business Restaurant Leader of the Year.

Leadership

Restaurant Leader of the Year nominees think outside the box

By Jonathan Maze on Jan. 28, 2022

The five finalists, Lisa Ingram, David Overton, Wyman Roberts, Peter Cancro and Claudia San Pedro, all took their chains to new heights by thinking differently.

Leadership

Judge refuses to dismiss McDonald’s lawsuit against Steve Easterbrook

By Jonathan Maze on Feb. 02, 2021

The decision will enable the company to continue its efforts to recover severance payments to its former CEO following his 2019 dismissal.

Leadership

Tracy Skeans named chief operating officer of Taco Bell owner Yum Brands

By Jonathan Maze on Feb. 02, 2021

The executive had been chief transformation and people officer and had already been acting as operations chief.

Leadership

Heather Neary to leave Auntie Anne’s as parent Focus Brands overhauls management

By Jonathan Maze on Dec. 18, 2020

Melissa Smith was named chief people officer for Focus; Kendall Ware was named chief brand officer of Carvel and Cinnabon; and Alisa Gmelich was named chief brand officer for Auntie Anne’s.

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