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Pizza

Technology

Why Anthony's Coal Fired Pizza ditched its AI phone system

 By Joe Guszkowski on Sep. 22, 2023

The bot, nicknamed Becky, was alienating customers and staff. “Everyone said, ‘Becky’s gotta go,’” said CEO Carl Bachmann.

Financing

Pizza Inn is planning to start operating out of Pie Five locations

 By Jonathan Maze on Sep. 21, 2023

The pizza buffet chain plans to operate as a virtual brand out of its fast-casual sister chain starting next year.

Financing

Domino's franchisee profits are recovering this year

By Jonathan Maze on Sep. 14, 2023

Price increases and slowing inflation have combined to improve cash flow among the pizza chain’s operators this year.

Marketing

Domino's upgrades its loyalty program

By Jonathan Maze on Sep. 12, 2023

The pizza chain is reducing how much customers need to spend to earn points and will let customers earn points earlier. It is the latest fast-food company to upgrade its loyalty program, which has become a key marketing tool.

Financing

Papa Johns finds that its customers have a spending limit

By Jonathan Maze on Aug. 04, 2023

The pizza chain’s same-store sales were unexpectedly weak last quarter. The company blamed the problem on aggressive pricing by franchisees.

Food

How Mike's Hot Honey sparked the sweet-heat menu trend, starting with Paulie Gee's Brooklyn pizzeria

By Patricia Cobe on Aug. 03, 2023

Mike Kurtz and Paul Giannone started drizzling hot honey on pizza more than 10 years ago, and now, that drizzle is flooding menus across the country.

Financing

Sbarro thrives, by accepting its own limitations

By Jonathan Maze on Aug. 01, 2023

The venerable chain embraced what it is, a pizza-by-the-slice brand that does best in high-traffic areas. And it is growing nearly a decade after filing for bankruptcy.

Financing

Domino's has a plan to get delivery sales back, and investors are buying it

By Jonathan Maze on Jul. 24, 2023

The pizza delivery chain plans to innovate its way into customers’ good graces and has massive hopes for its Uber Eats partnership. Its stock has taken off.

Emerging Brands

Pizzerias face growing competition from convenience stores

By Joe Guszkowski on Jul. 20, 2023

Wawa and Casey’s are upping their pizza games, threatening to take share from other pizza players.

Financing

Another pizza franchisee is hit with a driver lawsuit

By Jonathan Maze on Jul. 20, 2023

A Pizza Hut operator in the Midwest was sued in a federal court after allegedly underpaying delivery drivers for the use of their personal cars. Such lawsuits are remarkably common.

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