social responsibility

Customers can now bring their own cups to Starbucks

By Jonathan Maze on Jan. 03, 2024

The coffee giant will give customers the option to use their personal cup as the company makes good on a goal to reduce single-use cup waste.

Marketing

McDonald’s promises net zero emissions by 2050

By Jonathan Maze on Oct. 04, 2021

The burger giant said it would work with its operators, suppliers and other partners to cut back on greenhouse gas emissions in a bid to fight climate change.

Food

Wendy’s plans to use more sustainably sourced beef

By Jonathan Maze on Dec. 12, 2018

The company is working with Progressive Beef to improve the sustainability of its supply chain.

Food

Putting a price tag on food waste

By Patricia Cobe on Jul. 18, 2018

Tossing out food not only is bad for the planet, it’s also bad for business.

Beverage

McDonald’s joins forces with Starbucks to improve cups

By Jonathan Maze on Jul. 17, 2018

The burger chain said it is committing $5 million to a partnership to develop a recyclable or compostable cup.

Operations

The most on-point quotes from the Restaurant Directions conference

By Peter Romeo on Jul. 02, 2018

These gems were among the words of wisdom served up at the first-time event for emerging chains.

Operations

McDonald’s will test paper straws in the U.S.

By Jonathan Maze on Jun. 15, 2018

The company is switching to paper in the U.K. and Ireland and will look at alternatives to plastic straws in other countries.

Workforce

How to train employees to be nice

By Lindsey Ramsey on Jan. 20, 2014

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

United Natural Foods to Lease Texas Distribution Center

By Restaurant Business Staff on Oct. 29, 2009

LANCASTER, TX (Oct. 28, 2009)—United Natural Foods Inc plans to lease a new 590,000-square-footdistribution center in Lancaster TX to support customer...

Kick the salt, but keep the flavor

By Joan M. Lang on Nov. 01, 2012

Boston Market’s late-August announcement that it would cut sodium levels an average of 20 percent throughout its menu—a decision symbolized by the chain...

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