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Technology

Waffle House adds digital order-and-pay capabilities

 By Peter Romeo on Dec. 13, 2023

The 24-hour diner chain expects its first major investment in digital technology to boost off-premise business. An app is scheduled to be rolled out in early 2024.

Consumer Trends

The holiday season is looking particularly merry for restaurants this year

 By Peter Romeo on Dec. 06, 2023

Projections call for heavy purchases of both on-premise and to-go meals, while consumers are already spending more on gift cards.

Operations

Nearly half of consumers will skip a place that has no drive-thru, study finds

By Peter Romeo on Jul. 31, 2023

New research also shows that fans wish drive-thrus were open longer.

Consumer Trends

Customers return to restaurants, but they use them differently

By Patricia Cobe on Jun. 23, 2023

A new Deloitte survey found that restaurant dining has returned to pre-pandemic levels, but customer behavior has shifted. Convenience matters more than ever.

Beverage

Restaurants continue to explore off-premise alcohol options to boost bar profits

By Patricia Cobe on Jun. 09, 2023

The National Restaurant Association takes a post-pandemic pulse of the beverage alcohol scene and reveals some interesting trends.

Operations

The restaurant of tomorrow sounds a lot like yesterday's

By Peter Romeo on Apr. 20, 2023

Reality Check: With the pandemic fading, it may be back to the future for broad-market restaurant concepts. Just ask participants of a CEO's panel at the Restaurant Leadership Conference.

Operations

Which restaurant brand really invented the drive-thru? Here are some clues.

By Peter Romeo on Mar. 07, 2023

Restaurant Rewind: It's a mystery with no fewer than five claimants to the title of innovator.

Operations

Think to-go-only restaurants are a new thing? You're off by 70 years

By Restaurant Business Staff on Feb. 28, 2023

Restaurant Rewind: The notion of forgoing dining areas to rely on delivery and takeout has been around since at least the Eisenhower administration. Here are two cases in point.

Marketing

Cracker Barrel intends to tout value with $5 to-go meals

By Peter Romeo on Feb. 28, 2023

The family-dining chain is also building its catering business through more aggressive sales efforts, with plans to hit the $100 million mark by July.

Operations

NYC looks to limit what's provided with to-go orders

By Peter Romeo on Jan. 20, 2023

The bill passed Thursday is expected to save restaurants thousands of dollars. Mayor Adams has not revealed whether he'll sign it.

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