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Technology

As technology use increases, data ownership remains a concern

 By Jonathan Maze on Sep. 14, 2021

Restaurants are more eager than ever to use customer data. But getting that information from delivery service providers or other tech companies remains a challenge.

Technology

Tech heat index: Robots rise, QR codes cool down

 By Joe Guszkowski, Peter Romeo and Jonathan Maze on Sep. 14, 2021

Intel from across the FSTEC conference gave a measure of what’s hot and what’s not in restaurant technology.

Marketing

How technology transformed the CMO job

By Joe Guszkowski on Sep. 14, 2021

As restaurants become more high-tech, marketers are increasingly using data to shape strategy.

Technology

Robotics offer game-changing solutions amid labor challenges

Sponsored content from our partner Richtech Robotics on Sep. 14, 2021

Cutting-edge technologies improve experiences for restaurant staff and diners alike.

Workforce

Tech’s the focus, but labor practices grab a spotlight at FSTEC

By Peter Romeo on Sep. 14, 2021

A main-stage session looked at the intersection of technology and updated personnel strategies.

Financing

SpotOn gets $300M in new funding and buys Appetize

By Jonathan Maze on Sep. 13, 2021

The Series E funding round will give the payments company a $3.15 billion valuation while the acquisition will expand its reach.

Technology

What technologies do restaurateurs want? Not necessarily what they plan to buy.

By Peter Romeo on Sep. 10, 2021

A Restaurant Business survey found that wish lists are shaped in no small part by costs, including ongoing usage fees. But whatever the financial burden, throughput and efficiency trump other considerations.

Technology

Why the ghost kitchen of the future could be vertical

By Joe Guszkowski on Sep. 10, 2021

As the industry evolves, some providers are shifting to a more fully integrated model. The strategy presents both benefits and challenges.

Operations

Restaurants’ future is here in new fast-food prototypes

By Jonathan Maze and Heather Lalley on Sep. 10, 2021

More than two dozen quick-service and fast-casual chains have introduced new prototypes over the past 15 months. Here’s a look at the trends behind them.

Technology

Delivery services sue NYC over its permanent delivery fee cap

By Jonathan Maze on Sep. 09, 2021

DoorDash, Uber Eats and Grubhub called the cap unconstitutional and that it bears no relationship with a public-health emergency.

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