If your holidays were spent facedown in a punchbowl, wondering why you chose restaurants over the exciting career field of insurance sales, stop gulping and start reading. It could have been worse. Far, far worse.
You could have hosted the customer who bitched because another guest had ruined the night by dying.
Or you might have learned along with the rest of the world that Cheech and Chong were on your payroll. Talk about shooting yourself in the foot.
Actually, we will. Just read on. Learn how bad of a week it was for some fellow operators.
Customer nightmare of the week: ‘What’s this lever do?’
There are reasons why guns have a safety latch and some restaurateurs prefer to serve only unarmed guests. Authorities were called to a Steak ‘n Shake in Jacksonville, Fla., because of a confirmed shooting. The victim: A customer’s foot. The patron had accidentally discharged his pistol, putting a bullet through his shoe, though the injury was apparently not as serious as it might sound. Apparently the shooter missed his brain.
Employment nightmare of the week: Party on, Garth
A Pizza Hut franchisee recently had to fire two employees, amid considerable embarrassment. The stated cause was smoking marijuana on the job. The pair should have been canned for abject stupidity. They videoed their bongfest, and the clips made it to the sharing site LiveLeaks. Need very relaxed new hires, anyone?
Management nightmare of the week: ‘She’s not dead. Creep.’
A New Year’s Eve reveler was indignant that her night at an Indianapolis restaurant was ruined by an inconsiderate fellow guest, and she let the establishment know it. She would never spend another New Year’s Eve in Kilroy’s Downtown Indy after “having our meal ruined by watching a dead person being wheeled out from an overdose,” the woman, Holly Jones, spat on the restaurant’s Facebook page. It’s not unreasonable to expect a cadaver-free night when you’re paying $700, she sniped.
Turns out there was no cadaver, and certainly no overdose. The woman on the gurney was a 70-something woman who’d suffered a heart attack while dining with her husband, and the disruption was an effort to save her life.
Jones somehow missed that reality. She was so incensed about being stiffed on her dream night that she got into arguments with a server and a manager while paramedics were trying to restart the woman’s heart.
Fortunately, they succeeded. Kilroy’s showed what it thought of Jones by giving the heart attack victim $700 to defray her medical bills. Sympathetic customers and Kilroy’s Facebook followers raised another $13,000.
And the restaurant didn’t hold back in telling Jones what they thought of her. “Honestly, I’m glad you won’t be coming back to Kilroy’s because we wouldn’t want anyone as cold-hearted and nasty as you returning,” Chris Burton, Kilroy’s managing partner, said in his Facebook response to Jones’ post.