Dunkin’ Donuts expands delivery test

dunkin donuts exterior

Dunkin’ Donuts said it plans to expand its test of Dunkin’ Delivery, this time bringing the service to its hometown of Boston.

The chain will “continue to evaluate” a nationwide delivery rollout, Sherrill Kaplan, Dunkin’ Donuts VP of digital marketing and innovation, said in a statement, noting that delivery has been a customer request “for some time.”

Dunkin’ Donuts is partnering with third-party services Favor and DoorDash to provide delivery in the Boston area.

The chain began testing delivery in November, starting with the Dallas market. It simultaneously debuted a mobile ordering and payment test in Portland, Maine.

So far, it has trailed its primary competitor in debuting these services, as Starbucks has offered mobile ordering in all of its U.S. units since September and began experimenting with multiple delivery avenues last fall.


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