Shoutout board
Joanne Chang has worked hard to maintain the supportive, encouraging culture at her four Flour bakeries, her restaurant Myers + Chang and her commissary kitchen, all in Boston. “It’s easier to hire and keep people,” she says, and it’s earned her a reputation as a good employer. Each of her stores features a whiteboard where staffers can write notes when they see co-workers delivering great guest or internal service. At the end of each month, the notes are gathered, and upper managers pick the top five across the company and hand out gift cards.