Technomic's 2016 Chain Restaurant Consumers' Choice Awards

seasons 52 salami piccante flatbread

Technomic has announced the winners of its 2016 Chain Restaurant Consumers’ Choice Awards in four categories, based on consumer assessments of more than 60 attributes, delivered through the market researcher’s Consumer Brand Metrics program. “It’s important to point out that it’s the consumers who rated the chains and selected the winners,” says Darren Tristano, president of Technomic. “In essence, this award is from the customers themselves.” The awards will be presented at Technomic’s Consumer Insights Planning Program conference, which is being held Jan. 13-14 in Newport Beach, Calif. Here’s what consumers had to say about the winners. 

 

Quick Service

Fast Casual

Full Service

Food quality

Papa Murphy's Take 'N' Bake Pizza
Why: A consistent, fresh product that's easy to bake
Firehouse Subs
Why: Fresh, great tasting meats at a reasonable price
Bonefish Grill
Why: Quality seafood that is fresh and well prepared

Intent to return

In-N-Out Burger
Why: Good food at a friendly establishment with a great staff
Rubio's
Why: The food is good and feels healthy, and staff care about guests
Cheddar's Scratch Kitchen
Why: Great customer service and reasonably priced portions that taste great

Provides value through service

Chick-fil-A
Why: Fast, friendly service, and the order is always right
Jimmy John's Gourmet Sandwiches
Why: Quick and easy food that's good and low cost
Cracker Barrel Old Country Store
Why: The employees are friendly, polite and treat all guests well

Socially responsible

Ben & Jerry's
Why: The food is good as well as local, plus they are accommodating to those with allergies
Chipotle Mexican Grill
Why: They are wholesome and demonstrated that their views on animal cruelty are real
Seasons 52
Why: The food is fresh, seasonal, delicious, creative and low-calorie

VIEW THE FULL CONSUMER PACKAGE

Today's top stories

1
After revealing dramatic indications that a sales rebound is underway , Chipotle acknowledged more misfortune yesterday, warning customers that some personal information may have been swiped by...
2
Chipotle proved today its recovery drive is finding traction , posting a same-store sales gain of 17.8% for the first quarter of 2017 and an expansion of store-level operating margins to 17.7%,...
3
With more consumers expressing an interest in “free-from” foods and wanting to know the origin of their next meal, operators across segments are taking a more transparent approach to menu creation...
4
Consumers continue to show interest in clean, natural ingredients on restaurant menus. It’s easy to see why: Mandatory nutrition labeling for chain restaurant menus has pushed the idea of...
5
Burgers are a major part of foodservice business, with more than 50 billion served each year. That's why burgers, although highly popular, are an area that is ripe for innovation. Chefs who are...
6
The parent of Pollo Tropical is closing all of the chicken chain’s units in the Dallas and Austin, Texas, markets today as part of a new turnaround strategy for the brand and its Latin sister, Taco...
7
Restaurant Business and the James Beard Foundation invite past and new Blended Burger Project™ participants to join a movement that strives to make burgers better by blending ground meat with chopped...
8
Restaurant customers who switched from sugared sodas to diet versions for health reasons may soon question the move because of a major new report on the dangers of artificially sweetened beverages...
9
Unless you’ve been living underground the past few years, you’re no stranger to hearing (and even dreaming) about the latest innovations that could someday trick out your restaurant. Well,...
10
In the hotly competitive fast casual burger playing field, innovation is one of the ways operators can set themselves apart. Here are three ways to ramp up the craveability factor and boost burger...