Not recycling? Customers want to pitch in

Nearly nine out of 10 consumers are eager to lend restaurants a hand in recycling their trash, according to a sustainability study released at the National Restaurant Association show.

The research, co-sponsored by the association and Georgia-Pacific Professional, found that 85% of quick-service and fast-casual customers are willing to sort their trash to facilitate recycling.

Sixty-four percent of the consumers who participated in the survey said they recycle the packaging from takeout or delivery meals that are eaten at home. Panelists at the session, “A Cup Full of Sustainability,” noted that recycling disposables taken out of a restaurant is a major focus of the industry’s sustainability efforts.

Starbucks’ Clarice Turner stressed that 80% of the 5 billion cups the coffee giant issues per year are taken out of the stores. The company has set a goal of recycling 80% of that 5 billion as the next milestone in reaching 100%, she explained.

She revealed that the chain is three weeks into a pilot program in Chicago to turn cups into napkins and new cups, an initiative already underway in Seattle and parts of New York City. She did not disclose preliminary results, but observed that the installation of separate waste bins for the cups, not customers’ use of them, has been the biggest challenge.

All in all, “customers are clearly willing to participate in restaurant recycling,” noted Chris Moyer, project manager of the NRA’s Conserve: Solutions for Sustainability initiative. Three out of four restaurateurs who participated in the survey say customers are already asking servers if the place recycles.

Fifty-one percent of consumer-respondents said they’d be willing to pay more for a meal from a restaurant that recycles.

 “The average consumer goes out to eat three to five times a week,” said Moyer. “We have a huge potential for assistance in helping restaurants recycle.”

The study revealed that about two-thirds of the nation’s restaurants are already recycling. Of the one-third that don’t, about 20% intend to get involved.

“If there’s one take-away from this information, it’s that recycling is a trend within the restaurant community, not a fad,” said Hudson Riehle,  senior vice president of the NRA’s Research & Knowledge Group. 

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Crumbl may be the next frozen yogurt, or the next Krispy Kreme

The Bottom Line: With word that the chain’s unit volumes took a nosedive last year, its future, and that of its operators, depends on what the brand does next.

Technology

4 things we learned in a wild week for restaurant tech

Tech Check: If you blinked, you may have missed three funding rounds, two acquisitions, a “never-before-seen” new product and a bold executive poaching. Let’s get caught up.

Financing

High restaurant menu prices mean high customer expectations

The Bottom Line: Diners are paying high prices to eat out at all kinds of restaurants these days. And they’re picking winners and losers.

Trending

More from our partners