5 forces chipping away at franchising


With customer preferences continuously changing and competitors introducing new offerings, the only way to truly cater to your customer’s needs is by listening to them and implementing changes based on their feedback.

The fast casual’s new Outpost program offers free delivery to office buildings via designated kiosks.

The Fight for $15 group gathered in 10 cities, and is now offering free legal counsel to workers willing to report sexual harassment on the job.

The multi-brand franchisee and brand operator promotes the company’s cofounder.