Leaders

Individuals influencing the direction of the restaurant industry

Franchisees are known to worry when their franchisor has multiple and potentially competitive brands in its fold. How do they know the secrets and strengths of their chain won’t be shared with a...

Some operators close their restaurants due to extenuating circumstances—rent increases, bad location, low traffic, etc. Others are forced to close due to financial burdens or scandals, as was the...

Why Webb? When you see the 20 percent-plus same-store sales increases at Karim Webb’s southern California Buffalo Wild Wings location—the highest in the system two years running—you might assume it’s...

Why Jensen? With one foot in HR and the other in marketing, Jensen has the express job of making employees feel good about their positions at Zoës Kitchen, the Plano, Texas-based Mediterranean fast...

"Success is never final," said Lon Southerland of Marriott International. But for one afternoon, he and three other foodservice professionals—from convenience stores to hotels—were honored for their...

Why Saunders? With no food experience beyond his own kitchen but plenty eating less-than-desirable meals on business trips, Saunders saw a niche to fill. In 2013, combining his entrepreneurial...

Early in May 2011, while most restaurateurs were wrapping up the lunch shift, the United States’ highest-ranking intelligence officer was focused on a potentially world-shaking situation in his line...

Astronaut Mark Kelly has piloted the space shuttle, flown more than three dozen combat missions over Kuwait and Iraq, and, perhaps most important, delivered a crucial replacement part for the...

The last advice you’d expect to hear from a power panel of public company CEOs is to fail. But when leaders from Bloomin’ Brands, Dunkin’ Brands and Brinker International took the stage at the 2014...

It’s an old c-suite maxim: Surround yourself with people who compensate for the attributes you lack. At age 75, Phil Romano figures his gap is generational. He’s hatched restaurant after restaurant...

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