Leaders

Individuals influencing the direction of the restaurant industry

Meet the family dynasties leading restaurants into a new generation. Owning a family business is a life sentence in a way, says Al Zehnder, CEO of Zehnder’s of Frankenmuth restaurant in Frankenmuth,...

Why Crawford? Some say the NRA has a message problem when it comes to its stance on hot-button topics; they’ve got a good story to tell but are being beat by unions and lawmakers. Will its newest...

When Steve Silverstein returned to the ’burbs of Boston after sampling life in New York City and Colorado, he faced a dilemma that could have been hatched by a James Bond villain. He could take over...

Why Carlisle? LYFE Kitchen burst onto the scene with powerful vets at the helm: former McDonald’s C-suiters Mike Roberts and Mike Donahue. This summer marked a changing of the guard as Carlisle Corp...

Franchisees are known to worry when their franchisor has multiple and potentially competitive brands in its fold. How do they know the secrets and strengths of their chain won’t be shared with a...

Some operators close their restaurants due to extenuating circumstances—rent increases, bad location, low traffic, etc. Others are forced to close due to financial burdens or scandals, as was the...

Why Webb? When you see the 20 percent-plus same-store sales increases at Karim Webb’s southern California Buffalo Wild Wings location—the highest in the system two years running—you might assume it’s...

Why Jensen? With one foot in HR and the other in marketing, Jensen has the express job of making employees feel good about their positions at Zoës Kitchen, the Plano, Texas-based Mediterranean fast...

"Success is never final," said Lon Southerland of Marriott International. But for one afternoon, he and three other foodservice professionals—from convenience stores to hotels—were honored for their...

Why Saunders? With no food experience beyond his own kitchen but plenty eating less-than-desirable meals on business trips, Saunders saw a niche to fill. In 2013, combining his entrepreneurial...

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