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Operations

New restaurant equipment and back-of-the-house technology
Operations

United Airlines gives grab-and-go lounges a try

 By Peter Romeo on Nov. 08, 2022

The carrier has opened a new convenience-store-like lounge in Denver for members of its elite flyers club.

Operations

What can I do about fake restaurant reviews?

 By Jonathan Deutsch, Ph.D. on Nov. 07, 2022

Advice Guy: Here are the steps restaurant operators can take when someone with an agenda is posting clearly fake reviews.

Operations

California city launches program to ease restaurants' switch to reusable containers

By Peter Romeo on Nov. 03, 2022

Operations in Mountain View can qualify for up to $300 in reusables and free technical advice on which ones to try in place of disposables.

Operations

In their search for labor, restaurants turn to ex-offenders

By Peter Romeo on Nov. 03, 2022

A new program works to ease the industry's labor problem, and lighten a societal problem, by getting people who've run afoul of the law into restaurant jobs. Operators praise the results.

Operations

Operators are sourcing more frozen foods to meet labor, supply and waste challenges

By Patricia Cobe on Nov. 02, 2022

With fresh proteins and produce sometimes tough to get and kitchen help even tougher, value-added frozen products can help ease the crunch.

Operations

How do I tell a customer they won't like the wine they order?

By Jonathan Deutsch, Ph.D. on Oct. 31, 2022

Advice Guy: This week's restaurant advice column discusses what to do when a customer orders something the sommelier doesn't think they'll like.

Operations

Chipotle is losing guests to McDonald’s. Will the burrito chain discount to bring them back?

By Lisa Jennings on Oct. 28, 2022

It’s a conversation that came up during the Great Recession, said Chipotle CFO Jack Hartung.

Operations

As inflation soars, restaurants work to cut back on food waste

By Reyna Estrada on Oct. 27, 2022

Rising costs and demands for greener operations has more companies looking at cutting out waste. And there are more potential solutions than ever.

Operations

Sweetgreen opens first digital-only pickup location

By Lisa Jennings on Oct. 27, 2022

This unit in Washington, D.C., has no dine-in seating and no front makeline.

Operations

Restaurants' business week is shrinking as pandemic effects linger, study finds

By Peter Romeo on Oct. 27, 2022

The average U.S. restaurant is open 6.4 fewer hours a week because of the inability to find workers, according to a study from Datassential.

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