Continue to Site >>>
Biography

Amanda Baltazar

 Contact Amanda

Articles by
Amanda Baltazar

Page 1

Managing email

Staying on top of chronically overflowing inboxes isn't easy. We asked several restaurateurs how they keep from feeling overwhelmed by emails from customers, coworkers and suppliers; here are their tips.

Financing

Analyze this: The cost of counting calories

How do you fit hefty menu analyses that can stretch over hundreds of SKUs into the budget?

Everyone’s a critic

Everyone's a critic; know how to respond to a review, good or bad.

Financing

Ticket to dine

Ticketing is catching on among upscale restaurants as the latest dining trend, but experts predict the practice will spread.

How not to be like the next guy

How do you stand out? Operators are pondering this question these days, because nobody wants to be a me-too restaurant. We asked some executives how they differentiate themselves, and this is what they told us.

Four tips for growing your business

A business author’s tips for thinking differently.

Consumer Trends

Consumer research 101

It’s all about talking to the consumer. Here’s how to conduct the conversation.

Financing

Buying time

A sluggish economy and skittish consumer spending means operators will continue to keep tight reins on their own spending in the New Year. What is worthy of investment and what’s on the chopping block?

Financing

Limited run, big buzz

It’s psychology so well established that we all understand it: We want what we can’t have, be it a luxury yacht, Michael Jordan-like skills or a sugary treat.

Come on get happy

“If you’re happy in your job, you’re less likely to quit,” says Shawn Achor, one of the designers and teachers of Harvard University’s Happiness course, and author of Before Happiness, to be published this month.

The waiting game

Busy times are restaurants’ bread and butter. But a busy restaurant often means hungry guests are kept waiting. If operators manage wait times properly, though, they can create positive feelings in guests and boost business. Here are some skills to work on.

Do it like Disney

"Whatever you do, do it well,” said Walt Disney. And for anybody who has visited a Disney property, it’s obvious one of the things they do—and do well—is customer service.

  • Page 1