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Amanda M. Westbrooks

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Articles by
Amanda M. Westbrooks

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Kiosk implementation is happening quickly. Here are several factors to consider when making the tech-heavy transition so operators and guests don't feel a negative impact.

Interest in all-day breakfast means more energy and space for the equipment to make it. IHOP divides its four griddles into five stations to keep ingredients separate.

Complaints are unavoidable in restaurants. But how operators handle issues often dictates consumers’ brand perception, as well as their willingness to return.

With POS data capturing every customized order, developing a secret menu can be as straightforward as reading data and building codes and cache for off-menu favorites.

Open kitchen concepts satisfy the curiosity and demand for transparency of the public, but they are a modern-day fishbowl for chefs. Here are some best practices.

Centralized kitchens to prep ingredients, DNA testing of product and hiring a dream team of food safety specialists all are moves to deliver safe eating.

Servers need to be equipped to walk guests through a DIY process in a short period of time, like Blaze Pizza's eight to 10 minutes, while still delivering hospitality.

Systemwide meetings can serve many purposes—damage control, ideation, recognition, training—but do you need a meeting? Is your message being understood?

As the weather warms up, operators need to act smart to profit from patio dining.

Whether hiring for one store or on a larger scale, there are ways to bolster an operator’s job fair experience. Here are four ideas that have worked.

While apps and other high-tech tools provide data for operators, that doesn’t negate the benefits and effectiveness of low-tech comment-collecting methods.