Next-generation restaurant management and POS systems
It’s clear that restaurants have technology on the brain: Almost one-quarter (24 percent) of restaurant owners and operators who have not purchased a new restaurant management and POS system within the past three years plan to do so in the next 12 months, according to research from the newly released 2016 Smart Decision Guide to Restaurant Management and POS Systems.
Part of the impetus to purchase involves data security compliance. The growing need to accept new payment methods, including chip-and-pin cards and e-wallet apps, also ranks as high priority. So, too, are the benefits of migrating from on-premise installation to cloud-based deployment.
POS mobility, which enables tableside ordering and payment processing, is also influencing restaurants’ purchase decisions. For some restaurant owners and operators, the biggest selling points for these systems are improvements in features and functionality, such as built-in inventory control and labor management capabilities as well as marketing, guest-relationship management and loyalty program management capabilities.
But the robust data analysis and performance reporting capabilities that many solutions now offer are just as important. These capabilities can help restaurants better manage their operations and identify more opportunities for improvement.
What key concepts should operators keep in mind when researching restaurant management and POS systems? What considerations should influence their purchase decisions? How can not only fine-dining restaurants but also quick service and fast casual operations, cafes, bars and even cafeterias maximize the value of the investment in next-generation technologies?
The 2016 Smart Decision Guide to Restaurant Management and POS Systems, published by Starfleet Research, a leader in IT market research for the hospitality sector, with underwriting support from Agilysys, Infor, Matre’D, Oracle Hospitality and TouchBistro, addresses these and other questions to unveil what is being touted as “everything you need to know” about next-generation technologies. The research is based on data collected from 162 qualified survey respondents. The guide, which is currently available for complimentary access, was independently produced, providing for unbiased, fact-based information.