It comes down to key Guest Experience Adjustments based on Guest Priorities and Feedback.
Stepping into her role as Director of Guest Relations at Le Pain Quotidien, Erin Pepper’s mission is to continuously improve the guest experience. Using a combination of guest surveys and social media postings, Erin gained insight into what the company is doing well and areas of improvement. But that wasn’t enough. Le Pain Quotidien needed to determine what mattered most to their guests so they were prioritizing the right changes.
During this free webinar, you’ll learn how Le Pain Quotidien saw a 33% increase in their guest satisfaction scores by:
• Focusing on improvements by day parts at a local, regional and global level
• Identifying and prioritizing the key guest loyalty drivers
• Training and empowering operators to understand and utilize guest feedback
• Getting Executives buy-in for a guest experience program
• Driving awareness for additional day parts