We didn’t intend to single out one chain in this week’s review of the low points to which the industry was dragged by non-thinking employees and guests. But a review of the lapses and outright stupidity that afflicted some restaurants this week leaves no doubt the King has not been recruiting guests and staff from Mensa. Heavy is the rock head that wears the crown, as this exploration of the industry’s dark side attests.
Customer nightmare of the week: More in-store coiffing
Somehow the notion is taking hold that restaurants are the perfect place to give someone’s hair a touchup. Last week, as we reported, two Waffle House employees were fired after one washed the other’s hair in the restaurant’s kitchen sink. Word (and, of course, an accompanying smartphone video) arose this week of one customer giving another a trim in the dining area of a Burger King, a few feet away from where the food is prepared.
One participant apparently offered the rationalization that he was indeed a barber and that he wasn’t going to ply his trade regularly in that setting. He could have added that the transgression wasn’t planned; instead of throwing an actual protective sheet over the customer, the roving barber resorted to napkins from the dispenser.
Employee nightmare of the week: Flame-broiled polyester
After a Burger King employee was told last week that he was unfit to wear the chain’s uniform, he returned it to them—in cinder form. The 24-year-old man, identified in local media reports as Timothy Ortiz, walked out of the southern Florida restaurant and flame-broiled his shirt and hat.
Ortiz walked away from the fire he started before the clothing was well done, and authorities failed to arrive in time to nab him for the uniform theft. They found the flamer at home, where he had to be stun-gunned because of his aggressive behavior.
Management nightmare of the week: ‘Anyone seen the nuggets?’
An employee who quit his job at a Chicago Burger King wasn’t as eager to walk out with his uniform. Instead, he snuck out with the store’s whole supply of chicken nuggets, a decidedly bolder move than nicking a fry or two on his last walk through the kitchen.
The ex-worker apparently fancied himself as some sort of poultry Robin Hood, boasting of his inspired thievery (anonymously) in Twitter posts (his handle is Zealot). The redistribution of fried chicken led one follower to comment, “Fighting big fast food, one hero at a time.” They knighted him The Chicken King.