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Chick-fil-A

Operations

Restaurant chains embrace tiered loyalty programs

Operators seek to boost visits and drive check averages by adding complexity to consumer rewards.

Operations

Did IHOP's publicity stunt hurt Applebee's?

This week's head-spinning restaurant moments included a suggestion in court that the "b" in IHOb stood for "bad news for Applebee's." That's just one of the long-shot gambles that came to light as oddsmakers considered the likelihood of restaurants charging into sports betting and who'll win the chain vs. independent bout.

A cattle rustling by one of Chick-fil-A's competitors was just one instance of operators pushing the traditional boundaries of the restaurant business this week.

It appears the summer heat might be getting to restaurant marketing departments. Here’s a sampling of some of the wildest gimmicks from concepts around the country.

Also on this week’s episode of “A Deeper Dive,” RB revisits some times when executives got their brands into trouble.

The fast-growing chicken chain is opening its first franchises outside of the U.S. in Canada in 2019.

The company will launch Mealtime Kits at 150 locations in Atlanta next month.

John Schnatter is the latest in a long string of restaurant founders and executives to say something their brands deeply regretted. Here’s a look at some of the better-known instances from the past.

Some of the sweeping changes affecting restaurants brought smaller but noteworthy quick alterations in recent days. Here's a chance to catch up on Chick-fil-A's new venture, what's happening in delivery, and an important new twist on straw bans.

Here are the 10 restaurant brands consumers say do the best job of keeping clean.