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Starbucks

Technology

Just how popular is Starbucks’ mobile pay?

 By Heather Lalley on May 24, 2018

More popular than any other pay-by-smartphone app, according to a recent survey.

Operations

Starbucks releases details on racial-bias training agenda

 By Heather Lalley on May 24, 2018

Some 175,000 employees will participate in the four-hour, video-based curriculum when 8,000 U.S. stores shutter Tuesday afternoon.

Beverage

6 seasonal drinks restaurants are pouring right now

By Patricia Cobe on May 21, 2018

Operators are freshening up the beverage side of the menu with spring ingredients and colors.

Operations

Starbucks: Anyone is welcome in our ‘third place’ cafes

By Heather Lalley on May 21, 2018

After its racial-bias controversy, the coffee chain expands its bathrooms-for-all policy to include all parts of its stores.

Marketing

Survey: Starbucks’ app is top among users

By Heather Lalley on May 18, 2018

New data reveals consumers’ favorite restaurant loyalty apps.

Operations

Starbucks lashes out against Seattle over new big-business tax

By Heather Lalley on May 16, 2018

The coffee giant accuses the city of flawed financial decision-making.

Operations

Starbucks: Our bathrooms are open to all

By Heather Lalley on May 11, 2018

The coffee chain has changed its policy to make restroom keys available to everyone, regardless of whether a purchase was made, following much-publicized arrests in one of its stores.

Operations

Starbucks zeroes in on waste reduction

By Heather Lalley on May 04, 2018

The coffee giant says it loses $500 million each year to waste.

Operations

Starbucks stands to lose as much as $14M in sales during its closure for racial-bias training

By Heather Lalley on May 02, 2018

A new Technomic analysis details the impact of the chain’s response to the recent arrests at one of its units.

Marketing

6 LTOs that grabbed attention in April

By Patricia Cobe on May 01, 2018

Several of the month's top limited-time offers draw attention to cooking technique

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