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Starbucks’ 2-way video delivers unforeseen capability at the drive-thru

Starbucks’ new interactive drive-thru video screen has some unforeseen service advantages and publicity benefits, as one customer demonstrated in a Facebook video seen that’s already been seen more than 9.3 million times. 

 

 

Starbucks! This is what I'm talking about! ❤️Share it away! We can change the world! :)For Licensing/Usage Please contact licensing@viralhog.com

Posted by Rebecca King on Tuesday, November 3, 2015

 

It was sheer luck the Florida store had an employee on duty who knew sign language when 28-year-old Rebecca King pulled up to the ordering microphone. Instead of speaking audibly, King signed her order. The Starbucks employee taking orders had the sense to find the co-worker who has full hearing but has learned sign language out of curiosity.

The experience made King a regular customers. She took the video on a subsequent visit to spread the word.

"Starbucks! This is what I’m talking about!" King wrote on her Facebook page. 

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