The class-action suit alleges that the chain has saved itself “countless millions of dollars” through this practice, ultimately “shortchanging its customers,” Eater says.
“We are aware of the plaintiffs’ claims, which we fully believe to be without merit,” a Starbucks spokesperson told Eater. “We are proud to serve our customers high-quality, handcrafted and customized beverages, and we inform customers of the likelihood of variations.”
Starbucks’ brand perception has taken a hit in recent weeks, as customers have taken issue with the loyalty program changes the chain plans to roll out next month.
Read the full story via Eater.