While not a completely unfamiliar term, line busting is gaining new currency as handheld devices enable operators to zap orders back to the kitchen from customers queued up at counters and drive-thrus. Part of the time patrons spend standing in line can then be used to prep their orders, moving them through the process more quickly.
- Domino’s testing artificial intelligence for phone orders
- 5 answers to nagging restaurant questions
- Panera Bread said to have left customer data compromised for months
- Are kiosks worth it?
- Is technology ready to integrate with catering capabilities?