Technology

RB editors test two new restaurant apps

outback blaze apps

Outback Steakhouse 

Key feature: Ease of use

This app is all about convenience. The home screen is as simple as can be with just three choices: plan your visit, browse the menu and pay bill. To let guests know about specials or banked rewards, a one-time burst pops up linking to the app’s “offer pouch.”

Entering a zip code in the visit-planning section not only yields a list of nearby restaurants, but also their current wait times. Click a location and a pop-up lets diners put themselves on the wait list remotely. The app also will notify guests when their table is ready.

In-house, diners can pay their bill, plus split the check, add a tip and securely store payment information from the app by entering the payment code from their check.   

Blaze Pizza

Key feature: Easy-to-see loyalty

After hearing via social media that its customers wanted a loyalty program, the build-your-own pizza chain launched its transaction-based app. Customers earn a flame for every purchase; 10 flames gets them a free pizza.

Users can select one of three buttons to order, pay or redeem rewards. Flames are automatically added for those who order via the app, while in-store purchasers can use a reader at the register for points—no need to scan in receipts, as is common with many other fast-casual apps.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Financing

For Papa Johns, the CEO departure came at the wrong time

The Bottom Line: The pizza chain worked to convince franchisees to buy into a massive marketing shift. And then the brand’s CEO left.

Trending

More from our partners