Where do you draw the drive-thru line?
Talk about your gray areas. On one side of the controversy is the Taco Bell customer who wanted to use the drive-thru. On the other is the manager whose operations were disrupted because the woman cannot hear or speak, and hence couldn’t place her order via the drive-up microphone. Instead, she proceeded to the pick-up window, where she handed an employee a list of what she wanted. The employee handed back a note saying, Nope, we can’t take your order this way.
A manager interceded and, to his credit, agreed to fill the order for the woman while she waited in her car. But he informed her that she should come into the restaurant next time so the drive-thru queue won’t be disrupted.
The New Jersey woman was offended and felt she was being slighted because of her impairments.
Two months later, she tried the same thing at another Taco Bell in her home state. The same thing happened.
Now the woman is suing Taco Bell, alleging discrimination.
It was all caught on video. You can play Judge Judy and decide for yourself who’s right, wrong—or maybe a little of both.