'Sure you want to say that?'
With apps like Yelp and TripAdvisor, restaurant customers can bash a place with no more effort and aforethought than what they muster to tie a shoelace. A restaurant in London is trying to snap them out of that mindless grousing by pointedly reminding them the complaints are heard loud and clear, by staff and fellow customer alike. The Nook is turning the nightmare back on detractors by spotlighting the complaints on a chalkboard outside the front door.
“Come in and try the worst porridge that one woman on TripAdvisor had in her life,” proprietor Arlo Calderbank recently posted.
He called out one poster by name for slamming the place as “small and cramped.”
“We’re called Nook for a reason, Gary,” Calderbank retorted.
He told local media that the signs have become a popular customer draw.