3. Set timeframes and reminders
Paula Amols, director of Dining Services and Racer Hospitality at Murray State University in Murray, Ky., says she’s a stickler for reading and responding to email right away. “I believe it’s discourteous to not respond in a timely manner,” Amols says. However, when out of the office, she marks messages for follow-up to ensure she responds when she’s back in the office.
Also prioritizing speediness, David Gingher, director of retail campus dining at Penn State University in University Park, Pa., sets deadlines for return emails. “I play catch up in the evening at home and always try to respond within 24 hours,” he says.