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Workforce

Best practices for improving recruitment, retention and training

Workforce

The restaurant industry may have grown a spine

By Peter Romeo on Mar. 31, 2023

Reality Check: After two years of wimpy defense, the industry has come out swinging at its labor adversaries.

Workforce

National Restaurant Association comes out against Julie Su's nomination for Labor

 By Peter Romeo on Mar. 31, 2023

The trade group says Su has a history of siding against the industry. It singles out her support of California's Fast Act as the prime example.

Workforce

Where have all the pastry chefs gone?

By Patricia Cobe on Mar. 30, 2023

Fine-dining restaurants are still hiring, but pastry teams and dessert menus have been downsized, leaving baking pros to find alternative employers or venture out on their own.

Workforce

4 things Howard Schultz revealed to the Senate about Starbucks

By Peter Romeo on Mar. 29, 2023

He countered his critics' barrage of incriminating facts with a few truth bombs of his own.

Workforce

Starbucks union draws fire for its business affiliations, signaling an escalation of hostilities

By Peter Romeo on Mar. 27, 2023

An industry group is running ads that bash the organizers as being hypocrites and capitalists with little true respect for progressive causes.

Workforce

Chipotle agrees to settle lawsuit charging union busting in Maine

By Lisa Jennings on Mar. 27, 2023

The fast-casual chain denies wrongdoing but agrees to pay workers $240,000 to settle the case and save time, energy and cost.

Workforce

What unionized Starbucks employees are demanding in their contracts

By Peter Romeo on Mar. 24, 2023

Working Lunch: The big ask is for a guarantee of 37 scheduled hours per week, set months in advance.

Workforce

The restaurant worker most in demand? A great general manager

By Lisa Jennings on Mar. 24, 2023

More than ever before, restaurant operators are focusing on recruiting, retaining and developing talent for this key position, which many say is the heart of any successful operation.

Workforce

The tip credit could become a victim of new political realities

By Peter Romeo on Mar. 21, 2023

Organized labor is pushing to end it. But there’s less than a consensus among other parties. Still, supporters of the credit are bracing for more battles.

Workforce

‘Erratic’ best describes restaurant tipping for servers post-pandemic

By Patricia Cobe on Mar. 21, 2023

Inflation, guest expectations and a customer’s mood all play into how generous or stingy a tip will be. Good service may have nothing—or a lot—to do with it.

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