Many CEOs boast about having an open-door policy. Peter Cancro, chief of the Jersey Mike’s Subs chain, prefers not to have a door at all. Nor an office, for that matter. One of ways he ensures interaction and free-flowing communication with his senior staff is by floating from one guest chair in their offices to the next. There’s no desk or work station he calls his own. It’s one of the policies that earned him the selection as RB’s 2024 Restaurant Leader of the Year.
- 50 Great Ideas 2024
- Late-night minigolf
- A sustainable straw springs from tequila making
- Robot phone orders
- Listen to loyal fans
- The welcome drink
- Picturing an attractive culture
- Follow the football
- Make AI your hyperactive labor screener
- Robot woks rock
- Can I have your number?
- Subsidized childcare to cure callouts
- Going after groups
- Over-the-counter ice
- Climate proof your greens
- A smart bet
- Keep hot sauce from walking away
- Tales of the tats
- Spin those albums
- The Apple-style menu event
- Let ChatGPT be your HR department
- Phishing test
- The delayed BOGO
- Say goodbye to guest checkout
- Dinner as decor
- Coasters send a signal--discreetly
- Hive seating
- Off-leash dog restaurants
- Putting waste to work
- The BeerBoard
- Upcycling waste into ice cream flavors
- Repurposing ingredients
- Big Chicken takes off into space
- Punching down-market
- Housemade 'Cheese-Its' become menu star
- $2 shake toppings
- Pancakes transform to tacos
- Go for gold
- N/A pairings for omakase
- Fewer drink sizes
- Size does matter in recruitment
- Because travel is good for the soul
- Looking more broadly for childcare solutions
- A CEO without a home perch
- Find people where they are
- Coming through for couriers
- Two-tops with phone privileges
- Another kind of digestion
- Sunglasses with dinner
- Raise the bar
- Dry age fish like steak