50 Great Ideas 2024
Another kind of digestion
Equipment that allows foodservice operators to divert food waste from landfills is becoming increasingly accessible.
50 Great Ideas 2024
Let ChatGPT be your HR department
Operators who can’t afford the services of a full-fledged human resources department can still enjoy the same sort of benefits by using ChatGPT, according to a principal of the three-unit SoNapa Grill...
Buy-one, get-one offers are a tried-and-true discounting strategy. But Domino’s found a way to use this idea to build traffic. The company’s “Emergency Pizza” promotion last year gave customers a free medium two-topping pizza. But customers had to come back again. It worked. The chain’s traffic turned positive late last year into this year. CEO Russell Weiner called it the best buy-one, get-one offer of his career.
When the pandemic hit, the fast-casual chain Pincho like everybody else got a bunch of takeout business. And that continued even as its doors opened for dine-in service again. And that meant a lot of phone calls. So the company brought in robots to take those orders instead. With the help of its private-equity owner, Pincho started using an AI-ordering system to handle phone orders. That was key for a company that almost needed a full-time employee per restaurant to handle all those orders.