ARE DELIVERY APPS DELIVERING?

Third-party restaurant delivery exploded during the pandemic and continues to grow. But how are services like DoorDash, Uber Eats and Grubhub performing on the ground? A secret shopper study by researcher Intouch Insight, conducted exclusively for Restaurant Business and sister publications CSP Daily News and Nation’s Restaurant News, reveals detailed data on consumers’ third-party delivery experience. Dive into the findings below.
By Restaurant Business Staff