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casual_dining

Technology

Chili’s workers find robots to be a helpful addition

 By Joe Guszkowski on Apr. 19, 2022

The chain is bringing Rita the Robot to 51 more locations after tests showed employees are making good use of her.

Operations

What Cracker Barrel has learned from its first ghost kitchen

 By Joe Guszkowski on Apr. 18, 2022

The delivery-only outlet in Hollywood marked uncharted territory for the 53-year-old brand, but it's well on its way to opening more.

Financing

Top 500: 2021 was a mixed bag for casual dining

By Joe Guszkowski on Apr. 08, 2022

Chains that sold steak or an experience did well, but the segment as a whole has shrunk over the past two years.

Leadership

Rosa Mexicano hires Jim Dunn as CEO

By Joe Guszkowski on Apr. 05, 2022

The former Alshaya Group VP will help the six-unit chain open more locations as it comes off a brand refresh.

Marketing

Hooters bets on gambling as new guest draw

By Joe Guszkowski on Mar. 30, 2022

The sports bar chain is hoping its game-day bonafides will make it a destination for bettors as the activity becomes more widely legal.

Leadership

Walk-On's hires Sam Patterson as CFO

By Joe Guszkowski on Mar. 29, 2022

The chain also added a VP of franchise sales and a director of loyalty as it continues its rapid expansion.

Operations

Applebee’s franchise exec fired after using gas prices to justify lower wages

By Joe Guszkowski on Mar. 28, 2022

A leaked email from Wanye Pankratz, executive director of operations for Apple Central, drew widespread backlash and reportedly led some employees to quit.

Leadership

Red Lobster hires Cijoy Olickal as CIO

By Joe Guszkowski on Mar. 28, 2022

The former Fogo de Chao CIO is the latest executive hire under new CEO Kelli Valade.

Leadership

BJ's Chief Growth Officer Kevin Mayer is leaving the company

By Joe Guszkowski on Mar. 25, 2022

Mayer had been with the chain for more than seven years, most of which were spent as CMO.

Operations

How First Watch is setting itself apart

By Joe Guszkowski on Mar. 25, 2022

One of the industry’s fastest-growing brands has been content to carve out its own path to success.

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