consumers

Operations

After a long winter, spring brings signs of life to Applebee's and Outback

Data from Placer.ai shows that full-service traffic perked up in March after a difficult end to the year.

Operations

Casual-dining restaurants have a value problem

Consumers say they’re getting less bang for their buck at sit-down places. Operators are working to change that while still protecting their margins.

We tried a bunch of loyalty programs—and talked to a few experts—to find out what works and what doesn’t in the growing field of loyalty.

Operators complain of frequent fraud and a cumbersome process for getting their money back from delivery providers. “They make nothing simple for you.”

Mobile ordering, paid reservations and, yes, dynamic pricing, are in demand among younger diners, according to a new report from the National Restaurant Association.

Guests earning less than $75,000 are visiting the casual-dining chain much less than last year, parent Darden Restaurants said Thursday.

More customers are visiting the Italian casual-dining chain in the late afternoon and early evening, which has helped lift transactions, according to data from Placer.ai.

Restaurants will add more technology in 2024, even as some consumers say they’ve had enough, according to the State of the Restaurant Industry report.

The chain made headlines with a slew of new menu items, but it was something else that drove discussion online.

With its accessible and affordable array of international products, Trader Joe’s opens consumers’ palates to unfamiliar cuisines. But it can work both ways, say operators—restaurants also provide taste experiences that benefit retail sales.

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