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consumers

Marketing

When it comes to reputation, Chick-fil-A is king

 By Jonathan Maze on Mar. 22, 2018

The chicken sandwich chain has one of the best brand reputations in the country, according to a Harris Poll.

Operations

This week’s restaurant nightmares: Scary kids

 By Peter Romeo on Apr. 02, 2018

Kids supposedly say the darnedest things. But they draw things even more frightening. Yet, it was an adult who wreaked recent havoc at In-N-Out.

Consumer Trends

Consumers reveal which restaurant chains earn their loyalty

By Peter Romeo on Apr. 09, 2018

See which brand beat Denny’s, Applebee’s and others in a new ranking of full-service concepts by the strength of their customer following.

Consumer Trends

Teens name their top 5 restaurant chains

By Peter Romeo on Apr. 11, 2018

The new heart throb: Chick-fil-A.

Marketing

Top 5 most craveable menu items in March

By Patricia Cobe on Apr. 13, 2018

Consumers are going big for breakfast, and crave-ability can drive sales.

Consumer Trends

What today’s pizza customers want

By Patricia Cobe on Apr. 19, 2018

Changing tastes are driving more nuanced demands from pizza fans.

Consumer Trends

5 chains with the most improved consumer satisfaction

By Heather Lalley on Apr. 20, 2018

Which brands have shown the most progress in consumer satisfaction scores in the last year?

Consumer Trends

4 global menu megatrends to track

By Patricia Cobe on Apr. 23, 2018

Technomic finds that similar consumer demands—such as increased snacking and plant-forward plates—are driving menus around the world.

Marketing

This week's restaurant nightmares: Real or fake?

By Peter Romeo on Apr. 24, 2018

Some of the industry's biggest names were smeared this week by developments that seemed too far-out to be true. That's because they weren't. Except for those court developments.

Consumer Trends

The 10 restaurant nachos consumers crave most

By Patricia Cobe on Apr. 27, 2018

Just in time for Cinco de Mayo, consumers reveal their top restaurant chains for the Mexican favorite.

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