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consumers

Consumer Trends

Fast-casual customers are starting to expect a drive-thru

 By Heather Lalley on Jun. 06, 2022

As the lines between fast casual and fast food blur, diners are increasingly expecting quick-service convenience at more-polished limited-service chains, according to a new Technomic consumer report.

Food

DoorDash reveals consumers’ favorite foods to order for delivery

By Patricia Cobe on May 31, 2022

The third-party platform released its 2022 Restaurant Online Ordering Trends Report, with a couple of unexpected items making the list.

Technology

How digitally-savvy restaurants are improving their mobile apps

By Joe Guszkowski on May 31, 2022

Features like out-of-stock alerts and exclusive items separate brands like Starbucks and Taco Bell from the rest of the pack, according to a new report from Incisiv.

Technology

Move over, delivery: Pickup has arrived

By Joe Guszkowski on May 05, 2022

Tech Check: Carryout is gaining share as delivery slows down and gets more expensive. That’s good news for restaurants.

Consumer Trends

Consumers are venting about menu prices, but not always acting on it

By Joe Guszkowski on Apr. 19, 2022

People are increasingly noting higher prices in their Yelp reviews, but they’re also continuing to search for more expensive options, Yelp found.

Financing

Soaring gas prices cut into restaurant sales and profits, studies find

By Peter Romeo on Mar. 30, 2022

New reports show restaurants losing business while paying more for supplies, a double whammy that's derailing their recoveries.

Operations

Why Darden CEO Gene Lee isn’t worried about consumers’ spending power

By Joe Guszkowski on Mar. 24, 2022

On his final earnings call as chief executive, Lee provided some parting wisdom about the state of restaurants in an unusual moment for the economy.

Operations

Texas Roadhouse leads rebound in steakhouse visits

By Joe Guszkowski on Mar. 22, 2022

People have flocked back to steak chains over the past year, according to Placer.ai. And the category leader stands apart from the herd.

Operations

How Arby’s is acing delivery

By Joe Guszkowski on Mar. 04, 2022

The sandwich chain is one of only a few brands whose delivered food is rated higher by customers than what's served on premise.

Consumer Trends

Consumers now care more about how employees are treated, study finds

By Peter Romeo on Feb. 02, 2022

Patrons will readily shift their loyalties on the basis of how staffs are handled, particularly on COVID safety issues, according to the findings.

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