customer service

Restaurants rethink how long their business day should be

By Restaurant Business Staff on Feb. 07, 2023

Restaurant Rewind: Dayparts are being varied as much as menus these days. The trend started 45 years ago with a brand called Le Peep.

Workforce

Boost efficiency—and employee satisfaction—for great customer service

Sponsored content from our partner TipHaus on Nov. 28, 2022

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. The pressures have reached an apex as current labor challenges leave m...

Workforce

Chuck E. Cheese to roll out cultural sensitivity training company wide

By Reyna Estrada on Aug. 05, 2022

Chuck E. Cheese is rolling out company-wide cultural sensitivity training after an incident in New Jersey where one of the chain’s characters reportedly ignored a 2-year-old girl. A video of the incid...

Marketing

Chick-fil-A rules, but consumers still prefer full-service dining

By Jonathan Maze on Jun. 28, 2022

The chicken sandwich chain remained consumers’ most-preferred restaurant chain, according to the American Customer Satisfaction Index. But their desire for fast food is waning.

Financing

At Cooper’s Hawk, wine and friends prove an emotional pairing

By Joe Guszkowski on May 26, 2022

The chain’s loyal Wine Club members couldn’t wait to get back to its restaurants last year, helping it to become one of the fastest-growing brands in the country.

Technology

4 best practices for customer service success

Sponsored content from our partner DIRECTV FOR BUSINESS℠ on Mar. 25, 2022

As consumers return to their pre-pandemic routines of dining out and enjoying time in restaurants with friends and loved ones, they are not just looking forward to enjoying favorite meals, but also the experience.

Marketing

McDonald's overhauls its customer experience functions

By Jonathan Maze on Jul. 26, 2021

The burger giant named Manu Steijaert its first chief customer officer, overseeing a new customer experience team to manage digital and in-restaurant diner interactions.

Consumer Trends