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customer service

Financing

At Cooper’s Hawk, wine and friends prove an emotional pairing

The chain’s loyal Wine Club members couldn’t wait to get back to its restaurants last year, helping it to become one of the fastest-growing brands in the country.

Technology

4 best practices for customer service success

As consumers return to their pre-pandemic routines of dining out and enjoying time in restaurants with friends and loved ones, they are not just looking forward to enjoying favorite meals, but also the experience.

The burger giant named Manu Steijaert its first chief customer officer, overseeing a new customer experience team to manage digital and in-restaurant diner interactions.

New research from SevenRooms can help operators understand and meet guest expectations.

More chains and independents are bringing orders to the curb. The service could stick around.

The barbecue landmark will begin shipping products to the homes of patrons who pay a monthly fee.

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Survey after survey shows that consumers love Papa Murphy's Take 'N' Bake Pizza. CEO Ken Calwell explains why.

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Kids influence where their parents dine out at least 50% of the time in the casual dining segment.

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