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customer service


How Culver's uses social media to connect with customers

Culver’s, a quick-service burger chain that started in Sauk City, Wis. and now has 451 restaurants in 19 states, married its “Welcome to Delicious” story across traditional and social media.

The comfort of restaurants

A tragedy close to home reminds Executive Editor Kelly Killian of restaurants' comforting presence during our toughest times.

Ideas flew like golf balls at a driving range during the four days of the Restaurant Leadership Conference. Here are a dozen the editorial staff of Restaurant Business regarded as particularly worth retrieving.

Delays that pile up over a service period not only diminish the guest experience, they can result in lost profits. Savvy operators are taking steps to pick up the pace.

Help! Not just any bodies.

There are both subtle and not-so-subtle service techniques. Some work best for fine dining, and some in a casual operation. But the basics work in every...

"Distributor sales will not increase if you don't increase pull through." - Sven C. RisomTitled "Leadership through Innovative Solutions," the study,...

If you're starting a new mystery shopper program or just looking to change providers, here are the questions to run by a shopping service before hiring them.

In the article, Dennis describes a pretty simple formula for his company’s success: Put customers first and empower everyone — from the front desk to the...

CONKLIN, NY (January 7, 2011)—Maines Paper & Food Service Inc, headquartered in Conklin, NY, has entered into an agreement to acquire David Puccia & Co, a...

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