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customer service

Marketing

This week’s restaurant nightmares: Language, people

 By Peter Romeo on Aug. 08, 2018

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.

Leadership

The champion

 By Peter Romeo on Jul. 28, 2016

Survey after survey shows that consumers love Papa Murphy's Take 'N' Bake Pizza. CEO Ken Calwell explains why.

Workforce

How to train employees to be nice

By Lindsey Ramsey on Jan. 20, 2014

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Spot check evaluations

By Bill Main on Jun. 06, 2001

Spot check evaluations can help improve the performance of your staff. Instead of waiting for the big performance review, why not give them mini-evaluations over the course of the year?

Survey: Operators Looking for 'New Twists on Familiar';Distributors Must Question Market Testing of

By Restaurant Business Staff on Jan. 07, 2005

NEW YORK - Foodservice operators are looking for food manufacturers and, by association, distributors to provide new products that feature new flavors and...

Reinhart to Acquire Third Distributorship

By Restaurant Business Staff on Jun. 12, 2006

The deal announced today will close next week, according to Boyd Jordan, coo of Reinhart.Burlington, a $75 million, independent broadliner, will become No. 6...

The Everything Guide to Processing Plastic

By Restaurant Business Staff on Nov. 01, 2008

From cutting fees to killing fraud. What you need to know.

Plitt Seafood partners with Euro USA

By Restaurant Business Staff on Sep. 09, 2010

(September 8, 2010)—North Elston Seafood Partners (NESP), owners of Plitt Seafood, announced their joint venture project with Euro USA,a company based out...

Top brands on Twitter

By Amanda M. Westbrooks on Mar. 01, 2012

Top brands on Twitter: Starbucks, Subway, McDonald's, Taco Bell and Dunkin' Donuts share their social media strategies.

Consumer Trends

Meal deals may not be obvious, study finds

Aug. 21, 2013

Widespread discounting has conditioned restaurant customers to hunt for deals, but price isn't always what lands the bargain chasers’ business.

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