customer service


This week’s restaurant nightmares: Language, people

Jack in the Box was dead-on in figuring a suggestively worded ad campaign would stir controversy. The same sort of foresight might’ve helped an upstart chain from sounding racially insensitive. But the true recent nightmares were the actual ones reported by restaurant employees.


The champion

Survey after survey shows that consumers love Papa Murphy's Take 'N' Bake Pizza. CEO Ken Calwell explains why.

An informal survey of servers calls out what they feel are the annoying customer-service habits of their peers.

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Kids influence where their parents dine out at least 50% of the time in the casual dining segment.

When you buy a car, a camera or a toaster oven, you receive a warranty — a guarantee that the product will work. How often have you seen a warranty for restaurant meals?

Fowler & Huntting is a full-line fresh fruit and vegetable distributor headquartered in Hartford, CT. Terms of the agreement were not disclosed, according to...

How innovative should you get next year?

NASHVILLE, TN (June 16) Multi-concept casual dining company O’Charley’s Inc. has entered into an agreement with Reinhart FoodService (RFS), La Crosse,...

ROSEMONT, IL (February 21, 2011)—U.S. Foodservice, one of America’s leading foodservice distributors, has purchased Midway Produce Inc., a prominent...

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