customer service

Technology

Diner, as hostess

Consumers soon will be able to check wait times at restaurants and add themselves to the list before ever walking through the door.

Chili's to extend tablet rollout, launch loyalty program

In addition to the technology updates aimed at attracting millennials, the chain plans to launch a frozen-foods line to extend its reach.

It takes a lot of time and effort to build a loyal customer base. After your employees, your guests are your most valuable asset.

Warehouse automation is rapidly becoming one of the most strategic technology initiatives for leading foodservice distributors. With sales volumes increasing...

Brewer Oil, Albuquerque, NM, is one of the oldest and most established jobbers in New Mexico, representing Shell and Chevron lubricants, fuels and other...

What was an asset in start-up mode can kill you when you're trying to grow.

(Dec. 3., 2009)—North StarFoodservice of Pennsylvania, a division of U.S. Foodservice Inc., willeliminate 10 administrative positions at its Pittston...

ROSEMONT, IL (September 27, 2011)—U.S. Foodservice unveiled its new corporate name, US Foods, and brand identity reflecting its strategic focus on creating...

Obamacare is here to stay, so it’s time to get serious about planning. For many restaurants, there’s no escaping the rising costs that come with shouldering a greater share of employees’ health-care coverage. But there are ways to manage the burden and minimize its impact, including one strategy common in other industries: employee wellness programs.

We sent mystery shoppers into more than a dozen chains for a look at the operations through the customers’ eyes. Which chain topped our secret diners’ lists? The answer may surprise you.

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