Edit

customer service

Consumer Trends

Consumers rank chains’ feel-good attributes

In addition to measuring chains’ operational attributes, Technomic also rated their connection to consumers through a series of questions designed to gauge loyalty and perception of a brand.

Consumer Trends

America's favorite chains

Here, based on exclusive data from Chicago research firm Technomic, is our second annual ranking of the restaurant chains that have solved the puzzle, the ones consumers say are their favorites and why.

The issue you hold in your hands marks the one-year anniversary of the new Restaurant Business.

Technomic has announced the winners of its 2015 Chain Restaurant Consumers’ Choice Awards, which are based on consumer assessments delivered through the research and consulting firm’s ongoing Consumer Brand Metrics study.

Chains that landed a top spot consistently deliver on all aspects of the dining experience—from providing a welcoming environment to offering time-saving takeout.

Editor Kelly Killian shares her predictions on what restaurateurs can expect from customers next year.

It’s got a provocative name, a provocative menu and yet it’s the service style that’s catching some attention at the new S&M Sausage and Meat.

Converting a 1920s schoolhouse in Jackson, Miss., that’s on the historic registry into a restaurant was no easy feat for designer and co-owner Rachel Horn Houston, especially on a “really tight” budget.

Ari Malcolm set out to modernize the traditional pizza joint. Here, “guests control their own experience [through tech],” he says.

From apps to tabletop tablets to self-ordering kiosks, the switch to consumer-facing technology is putting more tasks—and power—in the hands of the consumer.