customer service

Consumer Trends

C-stores get an "A" from college students

C-store operators have a valuable demographic to target, according to “Making the Grade: Student Consumer Impact on the Retail Fuels and Convenience Marketplace,” by the NPD Group. The report, which collected 12 months of data ending in June 2012, found that the 19 million college student population accounts for billions of dollars spent each year on C-store products.

Technology

Diner, as hostess

Consumers soon will be able to check wait times at restaurants and add themselves to the list before ever walking through the door.

In addition to the technology updates aimed at attracting millennials, the chain plans to launch a frozen-foods line to extend its reach.

It takes a lot of time and effort to build a loyal customer base. After your employees, your guests are your most valuable asset.

Warehouse automation is rapidly becoming one of the most strategic technology initiatives for leading foodservice distributors. With sales volumes increasing...

Brewer Oil, Albuquerque, NM, is one of the oldest and most established jobbers in New Mexico, representing Shell and Chevron lubricants, fuels and other...

What was an asset in start-up mode can kill you when you're trying to grow.

(Dec. 3., 2009)—North StarFoodservice of Pennsylvania, a division of U.S. Foodservice Inc., willeliminate 10 administrative positions at its Pittston...

ROSEMONT, IL (September 27, 2011)—U.S. Foodservice unveiled its new corporate name, US Foods, and brand identity reflecting its strategic focus on creating...

Obamacare is here to stay, so it’s time to get serious about planning. For many restaurants, there’s no escaping the rising costs that come with shouldering a greater share of employees’ health-care coverage. But there are ways to manage the burden and minimize its impact, including one strategy common in other industries: employee wellness programs.

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