customer service

The Week in Ideas, December 17, 2012

Discounts for adopters. More crazy receipt stories. And Guy Fieri gets customers any way he can.

Consumer Trends

C-stores get an "A" from college students

C-store operators have a valuable demographic to target, according to “Making the Grade: Student Consumer Impact on the Retail Fuels and Convenience Marketplace,” by the NPD Group. The report, which collected 12 months of data ending in June 2012, found that the 19 million college student population accounts for billions of dollars spent each year on C-store products.

David Jones operates five Blazing Onion locations, but only one has achieved a coveted four-star average review on Yelp.

Can restaurant workers perform like magicians? Well, they should at least think like them, argues Kostya Kimlat, magician and owner of Restaurant Magic Business, which places performing magicians in restaurants and consults restaurants on improving customer service. Clients include Orlando-based restaurants and chains like Del Frisco’s and the Melting Pot.

The following verbatims are from a study conducted by Y-Pulse LLC of nearly 1,800 kids between the ages of 5 and 15. For kids that picked fast food restaurants as their favorite place to eat, many mentioned convenience as their primary reason.

None of Kona Grill's restaurants are located in a state that requires menu labeling, but that hasn't stopped the company from getting ready to comply with upcoming federal regulations. Those regulations haven't been finalized yet, but it could happen before the end of the year.

It’s an exciting time in hospitality technology. We’re right on the cusp of some really great game-changers, offering ways to improve the guest experience that we never before imagined. Which ones seem to have more legs than others?

GOLDSBORO, N.C. (July 11, 2012)—Foodservice distributor Pate Dawson Company announced three new leadership appointments. The announcements come as Pate...

ROSEMONT, IL (July 12, 2012)—US Foods, the largest privately-owned broadline foodservice distributor in the U.S., announced it has agreed to acquire...

How trustworthy is your restaurant concept? According to "The Trust Factor" study released by About.com, trust is crucial to consumer-brand relationships and is a key driver in decision making.

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