customer service

Benjamin Foods Names New Director of Operations

By Restaurant Business Staff on Aug. 30, 2012

HATBORO, PA (August 28, 2012) Benjamin Foods announced that Maurice Dollison has joined the company as Director of Operations.Prior to joining Benjamin...

A large helping of soul

By Patricia Cobe on Nov. 22, 2013

Food, service and ambiance are all key to a restaurant's success. But sometimes it's the intangible elements that can make or break a place. Senior Editor Pat Cobe looks at what it means for a restaurant to have "soul"—and why it matters.

Making it worth a millennial’s wait

By Sara Rush Wirth on Jul. 23, 2014

According to Technomic’s recent 2014 Generational Consumer Trend Report, 40 percent of millennials rate fast service highly important when deciding which QSR or fast casual to visit. But sometimes stats don’t tell the full story.

Operations

Chipotle revises its turnaround plan

By Peter Romeo on Oct. 25, 2017

The updates include changes in the chain's catering program, new digital enhancements, and a contribution from a Starbucks veteran who's been brought onboard.

Start down the road to recovery

By Bill Main on Mar. 22, 2000

One of the biggest obstacles to recovering from a mistake is that we usually don't know there was a mistake. We need to make it easy for our customers to tell us how to improve.

Pocket-size sommelier

By Restaurant Business Staff on Feb. 15, 2004

O'Charley's is hoping a handy food and wine pairing reference tool that debuts this month at all its locations will transform ordinary servers into sommeliers.

Youngblood to Replace McElroy at McLane Grocery Distribution

By Restaurant Business Staff on Oct. 24, 2005

McElroy joined McLane in 1981 as vice president of distribution and has worked his way up the ranks of the distributorship, gaining respect as one of the...

Avoid these pitfalls and grow

By Restaurant Business Staff on Jun. 12, 2007

An IPO may not be in the cards any time soon, but if you’ve set your sights on growth through unit expansion you’re facing a whole new set of challenges than simply having a great concept and executing it well.

Green Choice Vendors Distribution Launches Eco-Centric Online Supplies Store

By Restaurant Business Staff on Sep. 10, 2009

New York, NY (Sept. 9) Green Choice Vendors Distribution, a wholesale distributor of products and packaging for foodservice, has launched FoodBizSupply.com,...

Sysco Announces Acquisition of Goldberg & Solovy Foods, Inc.

By Restaurant Business Staff on May 29, 2011

HOUSTON (May 27, 2011 - Globe Newswire)—Sysco Corporation announced it has acquired Goldberg & Solovy Foods, Inc., a leading Broadline foodservice...

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