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customer service

McLane Extends Distribution Agreement with G&M Oil

 By Restaurant Business Staff on Oct. 12, 2005

The new agreement calls for McLane to service all of G&M locations until 2010.Headquartered in Huntington Beach, CA, G&M Oil is the largest Chevron direct...

Modifying a System to Maximize Inventory-based Customer Service and ROI

 By Restaurant Business Staff on Jun. 08, 2007

That, in turn, would increase the level of customer service, and decrease inventory investment.Other benefits of these changes include reduced purchasing...

U.S. Foodservice-Oklahoma Gets Military Contract

By Restaurant Business Staff on Sep. 10, 2009

ROSEMONT, IL (Sept. 4) U.S. Foodservice’s Oklahoma City-based division has secured a contract to supply food to military installations in Oklahoma and...

J.E. Hicks Distribution Opens Customer Service Showroom

By Restaurant Business Staff on May 26, 2011

NATCHEZ, MS (May 22, 2011 - Natchez Democrat)—For 66 years, J.E. Hicks Distributing has focused on its relationship with customers and evolving with the...

Abracadabra! Better customer service!

By Sam Smith on Oct. 01, 2012

Can restaurant workers perform like magicians? Well, they should at least think like them, argues Kostya Kimlat, magician and owner of Restaurant Magic Business, which places performing magicians in restaurants and consults restaurants on improving customer service. Clients include Orlando-based restaurants and chains like Del Frisco’s and the Melting Pot.

Confessions of an ‘Undercover Boss’

By Lindsey Ramsey on Dec. 17, 2013

Now in its fifth season, CBS’s “Undercover Boss” gives executives a first-hand look at what is really going on in their respective companies.

McDonald's tests 1-minute drive-thru service guarantee

Aug. 05, 2014

At some South Florida McDonald's locations, customers are given timers when they pay at the drive-thru window. If it takes longer than 60 seconds to get their food, their next meal is free.

Operations

This week’s restaurant nightmares: Sick and tired

By Peter Romeo on Nov. 15, 2017

The pain foisted on restaurants this week wasn't always deserved—just ask Chipotle. But that's what made those predicaments so nightmarish.

How smart is your business?

By Bill Main on Apr. 12, 2000

The old command control style of management doesn't work anymore.

Maitre d'matters

By Bill Main on Apr. 21, 2004

Consistently great food has created a need for a new point of differentiation among restaurants. Thus the (next) age of service has arrived. Leading the charge in a growing number of establishments is the maitre d'hotel.

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