Union Square finds success, but with steep learning curve
The most celebrated success with a no-tipping model says the transition wasn't as easy as it expected.
Spills happen
A recent dinner out included one of those accidents that guests and servers dread...the spill. While leaning down to serve my entree, the waiter spilled sauce from the plate in his other hand onto my coat.
Patrons may grumble when restaurants raise food prices, but they seem willing to spend more for better service. According to a survey of 500 consumers from American Express MarketBriefing, diners would spend more money for pleasant atmosphere, cleanliness and friendly staff than they would for healthier menu items or freshly baked bread.