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customer service

Off the wire

 By Restaurant Business Staff on Jan. 15, 2005

Managers are getting the message. Wireless technology eases operations off-site and in-house, and can even turn a profit.

Sysco Signs Intention to Acquire Bunn Capitol

 By Restaurant Business Staff on Jul. 18, 2006

Terms of the transaction, which is subject to successful completion of due diligence and board approval, were not disclosed, Sysco's announcement...

Fox River Foods Receives IFMA

By Restaurant Business Staff on Nov. 13, 2008

The IFMA Excellence in Distribution Award pays tribute to a corporate or independent distribution organization that has demonstrated excellence in the...

Consumer Trends

Is customer service on the decline?

Sep. 20, 2010

Findings from Empathica’s latest Consumer Insights Panel show that Americans feel customer service is getting worse. Based on feedback from a survey of 11,000 consumers, the findings reveal that things have deteriorated compared to the first quarter of 2010.

Growth-chain tweeters

By Amanda Kooser on Mar. 01, 2012

MOOYAH, Pizza Fusion, Punch Pizza, Counter Burger and Sweetgreen share their social media strategies.

Consumer Trends

Families that dine out together reap benefits

Aug. 30, 2013

Moms and dads surveyed recently by Restaurant.com claim that they enjoy going to restaurants as a family.

Marketing

A virtual networking warm-up

By Restaurant Business Staff on Mar. 25, 2014

RLC attendees share their thoughts on what will undoubtedly be a major quest for those who come to Scottsdale Sunday: How to differentiate their brands in the eyes of consumers.

Financing

Managing the wait

By Amanda M. Westbrooks on Apr. 22, 2015

Flipping tables and seating guests is a dance, requiring a mix of attention and tech to keep the pace.

Drink up: Beverages play an important role

By Restaurant Business Staff on Dec. 15, 1997

Drink up, my fine friends.

How to save a million dollars

By Bill Main on Dec. 12, 2001

Simple, cheap systems can be put into place to improve service and make guests feel welcome.

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