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customer service


Managing the wait

Flipping tables and seating guests is a dance, requiring a mix of attention and tech to keep the pace.

Many happy returns

Lately, I've been asked how to handle guests who take advantage of the old (and quite frankly, outdated) saying that "The Customer is Always Right."

Managers are getting the message. Wireless technology eases operations off-site and in-house, and can even turn a profit.

Terms of the transaction, which is subject to successful completion of due diligence and board approval, were not disclosed, Sysco's announcement...

With more than 50 years of experience in the pizza and Italian segment, Roma Foods is the nation's largest distributor to the pizza industry."We are excited...

SCOTTSDALE, Ariz. (November 2, 2010)—Systems Services ofAmerica (SSA) has won the two top awards from Quiznos as the chain’sDistribution Centers of the...

Culver’s, a quick-service burger chain that started in Sauk City, Wis. and now has 451 restaurants in 19 states, married its “Welcome to Delicious” story across traditional and social media.

A tragedy close to home reminds Executive Editor Kelly Killian of restaurants' comforting presence during our toughest times.

Ideas flew like golf balls at a driving range during the four days of the Restaurant Leadership Conference. Here are a dozen the editorial staff of Restaurant Business regarded as particularly worth retrieving.

Delays that pile up over a service period not only diminish the guest experience, they can result in lost profits. Savvy operators are taking steps to pick up the pace.

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