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customer service

Financing

Managing the wait

 By Amanda M. Westbrooks on Apr. 22, 2015

Flipping tables and seating guests is a dance, requiring a mix of attention and tech to keep the pace.

Many happy returns

 By Bill Main on Jun. 27, 2001

Lately, I've been asked how to handle guests who take advantage of the old (and quite frankly, outdated) saying that "The Customer is Always Right."

Off the wire

By Restaurant Business Staff on Jan. 15, 2005

Managers are getting the message. Wireless technology eases operations off-site and in-house, and can even turn a profit.

Sysco Signs Intention to Acquire Bunn Capitol

By Restaurant Business Staff on Jul. 18, 2006

Terms of the transaction, which is subject to successful completion of due diligence and board approval, were not disclosed, Sysco's announcement...

Pizza Inn Selects Roma Food as its Exclusive Distributor

By Restaurant Business Staff on Apr. 16, 2009

With more than 50 years of experience in the pizza and Italian segment, Roma Foods is the nation's largest distributor to the pizza industry."We are excited...

SSA Claims Both Top Spots for Quiznos

By Restaurant Business Staff on Nov. 02, 2010

SCOTTSDALE, Ariz. (November 2, 2010)—Systems Services ofAmerica (SSA) has won the two top awards from Quiznos as the chain’sDistribution Centers of the...

Marketing

How Culver's uses social media to connect with customers

By Amanda M. Westbrooks on May 30, 2012

Culver’s, a quick-service burger chain that started in Sauk City, Wis. and now has 451 restaurants in 19 states, married its “Welcome to Delicious” story across traditional and social media.

The comfort of restaurants

By Kelly Killian on Sep. 27, 2013

A tragedy close to home reminds Executive Editor Kelly Killian of restaurants' comforting presence during our toughest times.

Top 12 tips from the Restaurant Leadership Conference

By Restaurant Business Staff on Apr. 04, 2014

Ideas flew like golf balls at a driving range during the four days of the Restaurant Leadership Conference. Here are a dozen the editorial staff of Restaurant Business regarded as particularly worth retrieving.

Beverage

Thirsty for throughput

By Thomas Henry Strenk on Jun. 11, 2015

Delays that pile up over a service period not only diminish the guest experience, they can result in lost profits. Savvy operators are taking steps to pick up the pace.

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