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customer service

The week in ideas, August 12, 2013

 By Restaurant Business Staff on Aug. 12, 2013

This week: Danny Meyer takes to the sky. A restaurant goes big with water. Bad restaurant names. And using vodka as a tool of protest.

Marketing

Social media evolves from marketing to operations

 By Amanda Kooser on Jun. 24, 2013

Ruby Tuesday’s narrowly-averted cheese-biscuit apocalypse demonstrates how social media’s role is evolving from marketing to operations.

Consumer Trends

Clean restrooms can boost business

Jun. 06, 2013

When it comes to attracting restaurant customers, restroom cleanliness may be as important as food, service and ambience. That finding was reported in a survey of over 1,000 adults by Clorox Professional Products Company.

Consumer Trends

Is customer service on the decline?

Sep. 20, 2010

Findings from Empathica’s latest Consumer Insights Panel show that Americans feel customer service is getting worse. Based on feedback from a survey of 11,000 consumers, the findings reveal that things have deteriorated compared to the first quarter of 2010.

Practical tips for remembering names

By Amanda Baltazar on May 01, 2013

With hundreds of people coming through your doors every day, how do you remember them all? Experts provided Restaurant Business with some tips.

Consumer Trends

Cleanliness tops diners’ list as most vital element

May 13, 2013

Cleanliness (96%), menu selection and variety (94%) and comfortable seating (91%) are the most important components of creating a visit-worthy atmosphere at a restaurant, according to a new report from Mintel.

Do it like Disney

By Amanda Baltazar on May 23, 2013

"Whatever you do, do it well,” said Walt Disney. And for anybody who has visited a Disney property, it’s obvious one of the things they do—and do well—is customer service.

Go ahead. Call us a tool.

By Peter Romeo on Oct. 01, 2013

We’ve killed the Monkey. From now on, our site will be known as RestaurantBusinessOnline.com, playing off its 111-year-old print sister. Call us crazy, but we think that name makes more sense.

The waiting game

By Amanda Baltazar on Jun. 17, 2013

Busy times are restaurants’ bread and butter. But a busy restaurant often means hungry guests are kept waiting. If operators manage wait times properly, though, they can create positive feelings in guests and boost business. Here are some skills to work on.

Gordon Food Service Announces Agreement to Acquire Market Day

By Restaurant Business Staff on Feb. 19, 2013

GRAND RAPIDS, MI (February 19, 2013)—Gordon Food Service announced that it has entered into an agreement to purchase substantially all the assets of Market...

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