Making it worth a millennial’s wait
According to Technomic’s recent 2014 Generational Consumer Trend Report, 40 percent of millennials rate fast service highly important when deciding which QSR or fast casual to visit. But sometimes stats don’t tell the full story.
Operations
How third-party deliverers stack up on service
A test by 1,400 mystery shoppers shows some definite differences in wait times and the management of expectations.