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delivery

Operations

Meet consumer demands for sustainability while ensuring quality of off-premise orders

 Sponsored content from our partner Huhtamaki on Sep. 12, 2023

As diners prioritize sustainability, restaurant operators have an easy way to meet demand—environmentally friendly packaging for off-premise orders.

Emerging Brands

Marc Lore's Wonder is reinventing the meal

 By Joe Guszkowski on Sep. 07, 2023

After conquering e-commerce, the serial entrepreneur set out to fix food delivery. He created a new kind of restaurant in the process.

Financing

Consumers should pay the price for delivery, but will they?

By Jonathan Maze on Sep. 07, 2023

The Bottom Line: Third-party services are pushing back against restaurants that charge higher prices. But that practice is unlikely to end anytime soon, leaving the ultimate decision up to consumers.

Technology

DoorDash wants to take restaurants' phone orders. Next stop, the drive-thru?

By Joe Guszkowski on Aug. 29, 2023

Tech Check: The development of an AI voice bot puts the delivery giant within shouting distance of fast-food’s biggest channel.

Technology

DoorDash is developing an AI phone-answering system

By Joe Guszkowski on Aug. 28, 2023

The bot will be able to take orders and make suggestions. It's a whole new business for the delivery company.

Operations

Walmart is giving chicken delivery a try

By Heather Lalley on Aug. 25, 2023

The retail giant will now start delivering hot rotisserie chickens, in original and lemon-pepper flavors.

Operations

IHOP adds AI capabilities to online ordering

By Peter Romeo on Aug. 24, 2023

The family chain said the system will spotlight options that align with a user's demonstrated preferences on variables like spiciness and price.

Technology

Why some restaurants are glad to see delivery sales dropping

By Joe Guszkowski on Aug. 23, 2023

For brands like Shake Shack and Red Robin, less delivery has meant more people are ordering in person. They view that as a good thing.

Financing

At Red Robin, dine-in thrives while delivery dives

By Joe Guszkowski on Aug. 17, 2023

Price-conscious guests and the loss of MrBeast Burger took a bite out of delivery sales. But the chain is more focused on the dining room, anyway.

Technology

Serve raises $30M for delivery robots, goes public

By Joe Guszkowski on Aug. 14, 2023

Uber contributed to the funding round as it expands its use of Serve’s bots for food deliveries.

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