delivery

Postmates becomes NFL’s 1st delivery partner

By Joe Guszkowski on Sep. 10, 2020

The multiyear agreement could be especially significant this season as more fans watch from home and potentially order more delivery.

Technology

KFC partners with DoorDash at 3,000 stores

By Joe Guszkowski on Sep. 08, 2020

DoorDash becomes the chicken chain’s largest delivery provider after an exclusive deal with Grubhub fell apart.

Operations

Outback's parent tries a virtual chicken restaurant

By Peter Romeo on Sep. 08, 2020

Tender Shack features platters and sandwiches for delivery from a dozen Carrabba's units.

Consumer Trends

Delivery services have room to improve, consumers say

By Joe Guszkowski on Sep. 01, 2020

More than 20% of delivery customers encounter problems every time they order, a new survey found.

Marketing

Uber Eats launches sponsored listings

By Joe Guszkowski on Aug. 31, 2020

Restaurants can pay to appear higher in the app, making them more likely to attract scrolling customers.

Technology

Uber Eats’ U.S. and Canada chief is leaving company

By Joe Guszkowski on Aug. 31, 2020

Janelle Sallenave will be replaced by Stephane Ficaja, regional general manager for Eats in Europe, Middle East and Africa.

Operations

Big cities move to extend delivery fee caps behind strong support from restaurants

By Joe Guszkowski on Aug. 28, 2020

Extensions in New York and LA would last until 90 days after dining rooms can fully reopen.

Operations

Capturing the beverage sale with off-premise orders

Sponsored content from our partner BUNN on Aug. 28, 2020

For most restaurant operators, takeout and delivery aren’t necessarily new offerings, but with unprecedented market challenges this year it is increasingly important for operators to encourage anything that can help boost the average check and overall consumer spending.

Consumer Trends